Questions to Ask When Interviewing a Cleaning Company

Choosing the most reliable cleaning company is crucial, especially when moving out of your rental apartment. An experienced, fully vetted, professional company can help you pass the final inspection. They can perform a thorough end of lease cleaning according to the pre-approved checklist and impress the fussiest landlord or property manager.

However, if you are wondering how to pick out the best from the pool, ask relevant questions as much as possible. Do not hesitate to interview the shortlisted cleaning service provider. This will help you gain trust and protect you from scammers or unethical practices. Ask about their company’s credibility, trained end of lease cleaning Adelaide experts, business licensing, pricing policy, and more.

Here are some important questions that will cover all the key bases and help you make the right decision for your home. Thoroughly curate their answers and pay attention to red flags, as these are the warning signs when hiring a cleaning company.

Let’s Get Started!

1. Are You An Experienced Cleaning Company?

Knowing whether you are hiring an experienced company or a team of amateur cleaners is imperative.

There are potential risks of hiring inexperienced cleaners. They may lack the knowledge and skills to spruce up the property. Without proper training, beginners can even cause damage to your premises. You may even lose your hard-earned bond money if you choose the wrong company.

Ensure a company has at least 5-6 years of experience in the competitive cleaning industry. This can give you peace of mind as they follow a pre-approved checklist to cover all areas with perfection. Plus, you don’t have to worry about pricing, scheduling services, and quality, especially when you are gifting the cleaning service to your loved ones.

2. What Type of Services are included in Your Company?

This is a basic question that every individual should ask to get better clarity when booking any specific cleaning service. If you are looking for a particular service, like carpet cleaning or end of lease cleaning, clearly ask your question and know their specifications.

Generally, a good cleaning company offers the following:

• House cleaning service
• Spring Cleaning Service
• Office Cleaning Service
• End of Lease Cleaning/Bond Cleaning
• Oven & BBQ Cleaning
• Carpet Cleaning, etc

Decide what you need and make a wise decision accordingly.

3. What is Included in Your End of Lease Cleaning Service?

In the vacate cleaning package, all rooms, ceiling fans, vents, walls, windows, blinds, door tracks, countertops, kitchen appliances (inside and outside), baseboards, cabinets, shelves, bathroom fixtures, toilet seat, carpets, floors, patio areas, etc are covered.

You can also book additional services like carpet steam cleaning, oven & BBQ cleaning, pressure cleaning, etc, to pass your rental inspection as per the rental laws.

4. How Do You Set Your Pricing?

Do not hesitate to ask about a cleaning company’s pricing policy and rates when interviewing them. Know how much your house cleaning service will cost before making the final decision.

Many companies charge rates by the hour, while some charge by the number of cleaners they send for the job.

It is good to ask how long it will take to spruce up your house. A good company provides you with a final quote after evaluating the size and condition of your property.

Tip: Never hire a company that gives you a vague quotation, as they may ask you for hidden fees during the process. Remember that cleaning experts with a transparent pricing policy are always the right choice.

5. Do You Provide a Bond Back Guarantee?

Are you moving out of a rental property soon? It is good to ask this question when hiring professionals for an expert end of lease cleaning Adelaide. There is a chance of losing a part or full bond amount if they do not provide any guarantee.

You can visit their official website, contact previous customers and read reviews. A reliable company offers a bond back guarantee with terms and conditions. They can even provide a free re-clean service within 72 hours if you are not happy with their service.

So, carefully make the decision.

6. Do You Conduct Background Checks on Cleaners?

Calling strangers inside your home for a long-hour cleaning session can be risky. If you want to stay relaxed, ask this question. You can outsource their cleaning service if they run background checks on people before hiring. Such employees are police-vetted and thoroughly checked for criminal records or unethical practices in their previous jobs.

They will send trusted and reliable cleaners to do the job without a hint of stress.

7. Are you Bonded and Fully Insured?

Do not skip this question when interviewing the company. What if something gets damaged in your home during the cleaning process? Will they compensate, or are you completely responsible for all the losses?

In such a scenario, ensure that you hire insured and bonded cleaners. It means the company pays compensation for damages caused by a cleaning team. They will also ask you to remove fragile items for a safe and sound cleaning service.

You can follow this guide and care for delicate items when tackling dust.

8. Do You Bring Cleaning Tools and Equipment?

Ensure you know whether cleaners will bring their cleaning supplies or if you have to arrange them.

Credible cleaning teams always bring the latest cleaning supplies, including a heavy-duty vacuum cleaner, microfiber cloths, sponges, mops, brushes, steam cleaners, and other fancy gadgets. These tools can save time and deliver top-notch results.

9. Do You Use Green Cleaning Products?

This is a must-question in today’s era. People are heading towards sustainable living and thus adopting green cleaning practices to reduce their carbon footprint.

It is good to choose a company that uses chemical-free cleaning products and organic solvents, such as vinegar, baking soda, lemon, castile soap, hydrogen peroxide, etc, to tackle stubborn stains and grime without causing any pollution or potential health hazards.

Important Questions to Ask Before Hiring a Cleaning Company

Wrapping up

Proper research is important when choosing the right cleaning company for your home. Interviewing is one of the best ways to learn everything about the shortlisted options and learn more about their credibility and authenticity. Follow this guide and prepare a questionnaire when hiring cleaning experts in Adelaide.